[隨身碟] USB3.0 手指插 USB3.0 PORT 冇反應, 但插USB 2.0 PORT 就冇事! 完成RMA

jackyyu

形號係 SANDISK CZ80 都用就有兩年多, 尋日都重係USB3.0 PORT到用到
今日再用就冇反應, 但插USB 2.0 PORT 就正常, 試過三部電腦既USB3.0 PORT 都係冇反應
都要插USB 2.0 PORT 先正常, 請問有冇得救!

唔該

簡單講下RMA流程, 比大家參考!
1, 我用佢地個在線詢問, 在線詢問期間佢會問我隻手指有乜問題同購買日期

2, 之後在線詢問個客服話可以RMA, 跟住問我拎我既郵寄地址同E-MAIL,  話三日內會E-MAIL 個RMA CODE 同 SANDISK既郵寄地址比我

3, 大約二日後收到 SANDISK E-MAIL, E-MAIL內容有RMA CODE 同 SANDISK既郵寄地址 (地點係火炭)

4, SANDISK 個 E-MAIL 話, 要print 張  E-MAIL 出黎, 連到隻手指寄比 SANDISK, 同埋要用有單號既郵寄方法

5, 我去左郵局寄本地遞, 郵費$17.2, 寄果時, 信封除左要填地址之外, 重要寫埋你個RMA CODE (我11月18日寄出)

6, 我11月24日收到 SANDISK E-MAIL 話己經做好RMA, 手指係11月24日寄出, 重比埋郵件既ref number 我, 我上網查, 佢地係寄掛號

7, 11月25日 下午有郵差派到上門, 打開後係一件全新包裝既 SANDISK CZ80

marcochl

回覆 1# jackyyu

拎返去換吧

Miipp

好似聽過呢隻野個 3.0 那部份相對上易壞 d

jackyyu

回覆 2# marcochl

用左成兩年, 張單都唔見左, 唔知重可唔可以RMA

marcochl

回覆 4# jackyyu

see if this could help
http://kb-zh.sandisk.com/app/ans ... 9%E6%B5%81%E7%A8%8B

anon893

回覆 1# jackyyu
Sounds like the USB3 controller inside is fried, but that the USB2 controller is not affected

Go have the stick drive replaced ASAP

But here's the thing: always retain all product packaging and sales receipt, just in case
If you lose them, then it's your problem and any complications in the RMA is solely your responsibility

jackyyu

回覆 5# marcochl

頭先透過sandisk 既在線詢問, 佢地話我隻手指係終生保養, 唔洗單都可以RMA
sandisk 會E-MAIL 個RMA CODE 同地址比我, 要我寄隻有問題既手指比佢地,
等大約7-10日後, 會寄一隻正常既比我!
我冇問佢地會否寄隻全新既手指比我!

今次真係唔該你!

kchouse

回覆  marcochl

頭先透過sandisk 既在線詢問, 佢地話我隻手指係終生保養, 唔洗單都可以RMA
sandisk 會E-M ...
jackyyu 發表於 2015-11-13 15:01

rma做得真係唔錯喎

anon893

我冇問佢地會否寄隻全新既手指比我!
jackyyu 發表於 2015-11-13 03:01 PM

They will and should send you a brand new replacement probably with original packaging

With USB stick drives, what's the point of issuing  reburbs